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How josswin Handles Your Personal Information

Your account data stays with us — not sold, not shared beyond what's needed to keep your wallet, payments, and access running. This page covers exactly what we collect, why we collect it, and what you can do about it.

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HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Account security runs on OTP verification at login, and session data is encrypted in transit. We keep your records only as long as needed for transaction history, account integrity, and any obligations that apply under local law. You can request a copy of your data or ask for specific records to be corrected at any time through our support channels.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your preferred payment method — DANA, OVO, or GoPay — across visits. No tracking cookies are sold to advertisers.

Data Retention

Transaction records tied to your DANA, OVO, and GoPay activity are retained for the period required by applicable local obligations. Inactive account data is reviewed and cleared on a scheduled basis.

Account Security

Every login triggers OTP verification to the contact detail on your account. If you notice unfamiliar activity, lock your account immediately from the security settings page and contact our team.

Your Rights

You can request access to your stored data, ask us to correct inaccuracies, or request deletion where no legal hold applies. Submit these through live chat or the in-account Help Centre for written confirmation.

Data We Gather and Why It Matters

josswin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details needed to verify your identity and process transactions — your name, contact information, and the wallet details you register for DANA, OVO, or GoPay deposits and withdrawals. Technical data such as your device type, browser, and session

1
activity is logged to protect your account from unauthorised access and to keep the platform running correctly for mobile users. Payment data is handled through encrypted channels; we do not store full wallet credentials on our side. We use your data to process your transactions, respond
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to support requests, and meet obligations that apply under local law where access is permitted. We do not sell your personal information to third parties. Where data is shared — for example, with payment processors facilitating your DANA or OVO transfers — it is shared only
3
to the extent necessary to complete your transaction. You may receive service communications related to your account activity. Availability of this service depends on local law and eligible regions in Indonesia.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to review what data we hold on your account, request a correction, or ask us to delete information, our support team handles these requests directly. Reach out through any of the channels below and include your registered account details so we can locate your records quickly.

What You've Asked About Our Privacy Practices

These are the questions we see most often about how josswin manages your personal data. If your question isn't covered here, our support team can give you a direct answer through live chat or email.

We collect your name, contact details, and the wallet information you register — whether that's DANA, OVO, or GoPay. Device and session data is also logged for security purposes.

We share data only with payment processors needed to complete your transactions. Your DANA or OVO transfer details go to those processors only, and only to the extent required to process your payment.

Submit a data access request through live chat or the in-account Help Centre. Include your registered username and we'll respond in writing with the records we hold on your account.

Yes. Request deletion through support and we'll remove data that isn't subject to a legal retention obligation. Transaction records may be kept for the period required by applicable local law.

Payment records linked to DANA, OVO, and GoPay activity are retained for the period required under local obligations. Inactive account data is reviewed on a scheduled basis and cleared where no hold applies.

We use session and functional cookies — including one that remembers your preferred wallet at checkout. You can manage cookie preferences through your browser settings at any time without losing your account access.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How josswin Handles Your Personal Information

Data Handling, Cookies and Account Security

Contact Us About Your Data

What You've Asked About Our Privacy Practices

01 What personal data does josswin collect when I open an account?

02 Does josswin share my data with third parties?

03 How do I request a copy of the data josswin holds on me?

04 Can I ask josswin to delete my personal information?

05 How long does josswin keep my payment and account data?

06 What cookies does josswin use and can I turn them off?

Privacy Policy

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